How Our Recovery Process Works
A transparent, step-by-step approach to recovering your unpaid invoices professionally.
Share Invoices & Documents
Upload your unpaid invoices along with supporting documents like purchase orders, delivery challans, and any email communications with the debtor.
- Submit via our secure portal or email
- We accept all standard document formats
- Your data is encrypted and confidential
Case Setup & Research
Our team reviews your case, identifies the right contacts at the debtor company, and creates a customized recovery strategy.
- Verify debtor company details
- Identify decision-makers (accounts, finance head, directors)
- Assess dispute status and plan approach
Structured Outreach & Follow-ups
We contact the debtor through multiple channels—phone, email, and WhatsApp—with professional, persistent follow-ups.
- Initial contact within 48 hours
- Structured escalation ladder
- All communications documented
Ledger Reconciliation through Rico
Before escalation, Rico automatically reconciles ledgers with your customer, identifying any mismatches in invoices, quantities, prices, PODs, or claims.
- AI-powered mismatch detection across invoices, PODs, and claims
- Centralized ledger view shared with your customer
- Clean, undisputed receivables ready for recovery
Escalation & Negotiation
If initial outreach doesn't work, we escalate to senior contacts and apply professional pressure while negotiating payment terms.
- Escalate to finance head, then directors
- Negotiate payment plans if needed
- Maintain professional relationships
Legal Proceedings (If Required)
When all else fails, we can initiate the appropriate legal measures through our partner advocates to demonstrate seriousness, while maintaining communication with the debtor.
- Formal legal notice drafted and dispatched
- Filing of appropriate legal proceedings as needed
- Continued negotiation efforts alongside legal action
Payment Confirmation & Closure
Debtor pays you directly. We confirm receipt, document everything, and provide a detailed case closure report.
- Payment goes directly to your account
- You confirm receipt to us
- Full documentation provided
These steps apply across every case we handle. To see the full set of recovery options that fit into this process, explore our full range of B2B recovery services, or submit your case now to get started.