Privacy Policy
Last updated: January 2025
Introduction
Ricapio is a brand operated by Dhrupra Services Pvt Ltd, a company registered in India. In this Privacy Policy, "Ricapio," "we," "our," or "us" refers to Dhrupra Services Pvt Ltd. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information (name, email address, phone number)
- Company information (company name, designation)
- Case details (debtor information, outstanding amounts, invoice details)
- Communications and correspondence with us
How We Use Your Information
We use the information we collect to:
- Provide and improve our debt recovery services
- Communicate with you about your cases and our services
- Process and manage your service requests
- Send you relevant updates and information
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for processing your data
Cookies & Analytics
We use Google Analytics 4 to understand how visitors use our website. This service sets cookies and processes information including:
- Pages you visit and how long you spend on them
- Approximate location based on your IP address (city/region level)
- Device, browser, and operating system information
- How you arrived at our site (e.g., search engine, direct, referral)
This data is collected in aggregated, anonymized form and is used solely to improve our website and services. We do not use it to identify individual users. Google Analytics data is governed by Google's Privacy Policy.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by blocking cookies in your browser settings.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to trusted partners who assist us in operating our services, provided they agree to keep this information confidential.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Legal entity: Dhrupra Services Pvt Ltd
Email: hello@ricapio.ai
Registered Office: 805, 8th Floor, Manjusha Building, 57 Nehru Place, New Delhi – 110019, India